PAULA ISOBEL – Floral Design

Privacy Policy

Last updated: June 2026

Contact Details

Business Name: Paula Isobel

Business Owner: Paula Bell McIver

Email: Paulaisobelflorals@gmail.com

Paula Isobel is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, how we use it and your rights under the UK General Data Protection Regulation (UK GDPR).

What information we collect

When you contact us through our website, email or social media, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Wedding or event details

  • Venue details

  • Any other information you choose to provide

How we use your information

We use your personal information to:

  • Respond to your enquiries

  • Prepare quotations and proposals

  • Provide our wedding and floral design services

  • Communicate with you throughout your booking

  • Maintain our business records

We will never sell your personal information to third parties. You are able to remove your consent at any time by contacting paulaisobleflorals@gmail.com.

Our lawful basis for processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Your consent when you contact us through our enquiry form.

  • Taking steps before entering into a contract with you.

  • Performance of a contract where you book our services.

  • Compliance with legal obligations, such as accounting and tax requirements.

How your information is stored

Your information is stored securely and only accessed by those who need it to provide our services.

We take appropriate measures to protect your personal information against unauthorised access, loss or misuse.

How long we keep your information

We only keep your personal information for as long as necessary.

Enquiry information that does not result in a booking will normally be retained for up to 12 months from the date of enquiry.

Information relating to confirmed bookings may be retained for up to 12 months following delivery where required for accounting, tax or legal purposes.

After this period, your information will be securely deleted.

Sharing your information

We only share your personal information where necessary to provide our services or where required by law.

This may include trusted service providers such as:

  • Website hosting providers

  • Email providers

  • Accounting software

These organisations are required to keep your information secure.

Cookies

Our website may use cookies to improve your browsing experience and to understand how visitors use our website.

You can control or disable cookies through your browser settings.

Your rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information in certain circumstances

  • Restrict how your information is processed

  • Object to processing in certain circumstances

  • Request transfer of your data to another organisation where applicable

  • Withdraw your consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

Making a complaint

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk